Modern MacBooks are complex. A "black screen" could be a broken LCD, a failed backlight fuse on the logic board, or simply corrupt software. Guessing can be expensive. Our diagnostic service uses professional schematic diagrams and multimeter testing to trace the exact fault. This ensures you only pay for the repairs you actually need. If the quote for the final repair is too high, you can simply decline it—you have only paid the diagnostic fee.

Our process is transparent and keeps you in control:

• Step 1 (Book): Pay the £50 fee to book your diagnostic slot.
• Step 2 (Send): Use our free Royal Mail tracked label to send us your device.
• Step 3 (Test): We identify the fault (e.g., "Water damage to charging circuit").
• Step 4 (Quote): We contact you with the repair cost (e.g., "£150 for logic board repair").
• Step 5 (Decide): If you proceed, the £50 is often deducted from the final bill. If you decline, we return your laptop.

⭐ "Resolved in just a few minutes"
"We had a few problems when changing over a phone so took it into the shop for assistance. The shop assistant was so helpful on both occasions and the problem was resolved in just a few minutes - brilliant." — PAULINE WITCHELL

⭐ "They work hard to get results"
"They work hard to get results and don't charge unless they're successful." — Transforms Into A Guitar

We provide a seamless mail-in service for customers across the UK:

1. 1. Free Label: Receive a pre-paid Royal Mail tracked label via email after checkout.
2. 2. Safe Shipping: Drop your securely packed MacBook Air at any UK Post Office.
3. 3. Fast Return: Diagnosed in our workshop and returned via tracked delivery, usually within 2-3 working days.

Is the £50 refundable? The £50 covers the time taken to open, test, and diagnose the device. It is non-refundable if the device cannot be fixed or if you decline the quote, but it is often deducted from the final bill if you proceed with repairs.

What if I already know the fault? If you know you have a broken screen or battery, please book those specific repairs directly via our Screen Repair or Battery Replacement pages to save time.

Do you look at water damage? Yes. Liquid damage is one of the main reasons for using this diagnostic service, as the extent of corrosion needs to be assessed before a price can be given.

How do I know if I need a diagnostic?
If your MacBook won't turn on, is overheating without obvious cause, or has had liquid spilled on it, a diagnostic is essential. If you can physically see a crack in the screen, you likely don't need a diagnostic and can book a screen repair directly.

How much will the final repair cost?
This depends entirely on the fault found. A simple software fix might be covered by the initial fee, whereas a logic board repair could cost £150+. We never proceed with extra work without your explicit permission.

What happens if my MacBook is beyond repair?
If we determine the device is "beyond economical repair" (meaning the fix costs more than the laptop is worth), we will let you know honestly. You pay only the £50 fee, and we can either recycle the unit or return it to you.