Shipping Information
Getting your device to our lab is simple and secure. We offer a premier **UK-wide tracked delivery service** alongside our local walk-in shop in Canterbury. Our logistics are finalised to ensure your equipment reaches our specialist workshop safely, is prioritised for repair, and returned to you via fully insured, tracked shipping.
Whether you are sending a MacBook from Manchester or an iPhone from London, our centralised facility provides the same high standard of care for every customer across the country.
Tracked Delivery
1. Free Label
Receive a pre-paid Royal Mail tracked label via email immediately after checkout. Simply print it out or utilise the QR code provided.
2. Safe Shipping
Drop your securely packed device at any UK Post Office. You will receive a receipt with your tracking number for end-to-end visibility.
3. Fast Return
Repaired in our workshop and returned via tracked delivery, usually within 3-5 working days of arrival at our facility.
Process & Protection
To ensure your device is protected during transit, we recommend using a sturdy box with ample internal cushioning. Avoid using envelopes for electronics, as these provide minimal structural support. We prioritise the safe handling of your equipment from the moment it enters the Royal Mail network.
Once your hardware arrives at our **Canterbury workshop**, it is logged into our system and undergoes a full internal diagnostic. You will be updated throughout the process until your hardware is finalised and prepared for its tracked return journey.
Local Walk-In
If you are local to Kent, you can visit our physical store for an immediate drop-off. No appointment is necessary for standard diagnostics.
- Store Address: 155 Wincheap, Canterbury, CT1 3SE
- Store Hours: Monday – Saturday
- Phone: 01227 479646
Reviews
Review from JonathanM-346 ★★★★★
"The team within this business were fantastic. Thank you Atlantis for saving my bacon. I now have all the information transferred onto my laptop and stored on another USB."
Review from Jon & Gill Mansfield ★★★★★
"We have used Atlantis several times and have always found the service to be outstanding. All staff are very friendly and helpful. They’ve managed to sort out our tech on every occasion!"
Q&A
How long does the shipping take?
Standard tracked shipping via Royal Mail typically takes 24-48 hours. Once your repair is finalised, we return your device via the same tracked service, which usually arrives within 3-5 working days of our receipt of the item.
Is my device insured during shipping?
The pre-paid tracked labels we provide include standard insurance. For high-value items such as gaming laptops or MacBooks, we recommend contacting us to ensure the coverage matches the replacement value of your hardware.
What if I don't have a printer for the label?
Royal Mail labels often include a QR code. You can simply take your device to the Post Office, show the QR code on your phone, and they will print the label for you at the counter.